Infosys and Zooplus have announced a strategic collaboration aimed at enhancing e-commerce capabilities through digital transformation. This partnership will establish a Global Capability Center in Hyderabad, India, focusing on AI-led innovation to improve operational efficiency and customer experience.
Key Takeaways
Global Capability Center: A new center will be set up in Hyderabad, India.
AI-First Strategy: Zooplus will utilize Infosys Topaz, an AI-driven platform.
Enhanced Operations: The collaboration aims to improve marketing, supply chain, and product management.
Leadership Statements: Executives from both companies emphasize the importance of data-driven insights and technology in achieving growth.
Overview of the Collaboration
Infosys, a global leader in digital services and consulting, has partnered with Zooplus, a prominent European e-commerce platform based in Munich, Germany. This collaboration is designed to enhance Zooplus's service capabilities and scalability, leveraging cutting-edge technology to meet the evolving demands of the e-commerce landscape.
The establishment of the Global Capability Center (GCC) in Hyderabad will serve as a hub for AI-led innovation. This center will focus on utilizing Infosys Topaz, an AI-first offering that employs generative AI technologies to drive growth and operational efficiency.
Benefits of the Partnership
The collaboration is expected to yield several benefits for Zooplus, including:
Improved Marketing and E-Commerce: Enhanced capabilities in marketing and e-commerce will allow Zooplus to better meet customer needs.
Operational Efficiency: The partnership aims to streamline supply chain processes and improve overall operational efficiency.
Expertise Enhancement: Infosys will provide support in product management, technology, quality, design, and engineering.
New Order Management System: A new system will be implemented to improve order processing and customer satisfaction.
Leadership Insights
Geoffroy Lefebvre, CEO of Zooplus, expressed confidence in the collaboration, stating, "Our growth strategy has always been focused on leveraging data-driven insights to meet our customers' demands. This partnership with Infosys is a strategic decision that will unlock greater operational efficiencies and enhance customer experience."
Karmesh Vaswani, Executive Vice President at Infosys, highlighted the importance of technology in driving innovation. He stated, "Collaborating with Zooplus to establish this new GCC underscores our commitment to driving digital transformation at scale for our clients. By leveraging Infosys Topaz, we will empower Zooplus to realize their full potential."
About Zooplus
Zooplus SE is the leading online pet platform in Europe, catering to the needs of pet parents with a wide range of products and services. The company is committed to providing a unique pet parent experience through its innovative online platform and reliable delivery services.
About Infosys
Infosys is a global leader in next-generation digital services and consulting, with over 300,000 employees dedicated to amplifying human potential and driving digital transformation for clients in more than 56 countries. The company focuses on cloud and AI technologies to help businesses navigate their digital journeys effectively.
This collaboration between Infosys and Zooplus marks a significant step towards enhancing e-commerce capabilities and driving digital transformation in the industry, setting a new standard for operational excellence and customer satisfaction.
Sources
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Infosys and zooplus Collaborate to Drive Digital Transformation and Enhance E-Commerce Capabilities | INFY Stock News, Stock Titan.
Infosys and zooplus Collaborate to Drive Digital Transformation and Enhance E-Commerce Capabilities – Company Announcement - FT.com, Financial Times.
Infosys and Zooplus Collaborate to Drive Digital Transformation and Enhance E-Commerce Capabilities, Moomoo.
Infosys and zooplus Collaborate to Drive Digital Transformation and Enhance E-Commerce Capabilities, PR Newswire.