In a significant move to enhance its digital capabilities, du, a leading telecom and digital services provider in the UAE, has announced a five-year strategic partnership with Cognizant. This collaboration aims to accelerate du's digital transformation, focusing on improving service quality and customer satisfaction through advanced technological solutions.
Key Takeaways
Five-Year Strategic Partnership: The collaboration is set to last five years, emphasizing long-term growth and innovation.
Enhanced Service Quality: Cognizant will provide quality engineering, automation services, and governance to improve du's service offerings.
Focus on Digital Transformation: The partnership aligns with the UAE's goals for innovation and growth in the telecommunications sector.
Overview of the Partnership
The partnership between du and Cognizant is designed to integrate advanced solutions that will elevate du's service quality and customer satisfaction. By leveraging Cognizant's expertise, du aims to remain at the forefront of the rapidly evolving telecommunications landscape.
Fahad Al Hassawi, CEO of du, stated, "By strengthening our internal capabilities through our relationship with Cognizant, we are ensuring that du is well-positioned to meet future demands, drive innovation, and provide world-class services to our clients."
Strategic Goals
The collaboration focuses on several strategic goals:
Quality Engineering and Assurance: Cognizant will implement comprehensive quality engineering practices to enhance service reliability.
Release Management and Automation: The partnership will streamline release management processes and introduce automation to improve operational efficiency.
Governance for Support Systems: Cognizant will oversee governance for Business Support Systems (BSS), Operational Support Systems (OSS), and Enterprise Support Systems (ESS).
Enterprise Architecture Support: The collaboration will include high-level solution design and enterprise architecture to ensure reduced time to market for new services.
Impact on the Telecommunications Sector
This partnership is expected to usher in a new era of digital innovation in the telecommunications industry. By enhancing internal capabilities, du aims to deliver tailored digital experiences that meet the diverse needs of its clients.
Maged Wassim, Head of Cognizant Middle East, expressed pride in collaborating with du, stating, "By leveraging our expertise in quality engineering, we aim to elevate du's innovative spirit and optimize their operations, empowering them to deliver exceptional client experiences that set new benchmarks in the telecommunications sector across the Middle East."
Conclusion
The partnership between du and Cognizant represents a significant step in the digital transformation journey of du. With a focus on quality, efficiency, and customer satisfaction, this collaboration is poised to enhance du's service offerings and solidify its position as a leader in the telecommunications industry in the UAE. As both companies work together, they aim to shape a more connected and digitally advanced future for the region.
Sources
du partners with Cognizant to elevate digital Telecommunications excellence - Oct 16, 2024, Cognizant.
du partners with Cognizant to elevate digital Telecommunications excellence, Yahoo Finance AU.
du partners with Cognizant to elevate digital Telecommunications excellence, PR Newswire.
du partners with Cognizant to elevate digital Telecommunications excellence | CTSH Stock News, Stock Titan.
du partners with Cognizant to elevate digital Telecommunications excellence | | news-journal.com, Longview News-Journal.