CIH BANK, a leading financial institution in Morocco, has announced a strategic partnership with Backbase, a global leader in Engagement Banking. This collaboration aims to revolutionize the digital banking landscape in Morocco, enhancing customer experiences and addressing the diverse financial needs of Moroccan citizens.
Key Takeaways
CIH BANK partners with Backbase to enhance digital banking.
Focus on customer-centric solutions and personalized experiences.
Backbase's platform enables rapid modernization of banking services.
A New Era for Digital Banking
CIH BANK, known as "Tomorrow’s Bank, Today," is committed to becoming the premier financial partner for every Moroccan. The partnership with Backbase is a significant step towards realizing this vision. By focusing on deepening customer relationships through tailored financial solutions, CIH BANK aims to provide seamless access to essential services at critical times, whether it’s opening a bank account, securing a student loan, or making investments.
Customer-Centric Approach
This partnership reflects a broader movement among Moroccan financial institutions towards innovative, client-focused solutions. CIH BANK is adopting a more customer-centric approach to banking, which is essential in today’s fast-paced financial environment. The collaboration with Backbase will enable CIH BANK to offer personalized, context-aware banking experiences that cater specifically to the individual needs and financial journeys of its customers.
Backbase's Role in Transformation
Backbase provides an Engagement Banking Platform that allows financial institutions to modernize their customer journeys rapidly. The platform includes a robust suite of functionalities and an advanced user interface/user experience (UI/UX), enabling banks like CIH BANK to deploy new services swiftly and efficiently. This technological advancement is crucial for CIH BANK as it seeks to enhance its digital infrastructure and meet the evolving demands of its clientele.
Diverse Clientele and Offerings
CIH BANK serves a diverse clientele, including individuals, professionals, businesses, and the real estate sector. The bank offers a comprehensive range of banking products and services, and it is committed to evolving its offerings to align with the dynamic needs of its customers. The integration of digital solutions will combine innovation with user-friendly experiences, making banking more accessible and efficient.
Leadership Insights
Matthijs Eijpe, SVP and Managing Director of Backbase CEEMEA, expressed excitement about the collaboration, stating, "Collaborating with CIH BANK at this stage of their digital transformation is truly exciting. By enhancing their digital infrastructure through our platform, CIH BANK is positioning itself to consistently meet customers’ needs, swiftly adapt to market demands, and deliver the secure, modern services that Moroccan customers deserve."
Driss Bennouna, Deputy Managing Director of CIH BANK, emphasized the significance of this partnership, saying, "This partnership with Backbase marks a significant step in our digital transformation strategy. We are constantly committed to providing our clients with innovative banking solutions, offering them a personalized experience tailored to their needs. This new collaboration will allow us to further facilitate access to both modern and inclusive banking services."
Sources
CIH BANK partners with Backbase to revolutionise digital banking in Morocco - FinTech Global, FinTech Global.