Omantel and Optiva have successfully completed a significant digital transformation project, enhancing the telecommunications landscape in Oman. This collaboration marks a pivotal moment in the integration of advanced technologies, enabling Omantel to offer innovative services to its customers.
Key Takeaways
Omantel upgraded over 200 products and services to Optiva’s convergent charging engine.
The project leverages GenAI and 5G technologies to enhance customer experience.
Transitioning to a cloud-native infrastructure allows for rapid feature deployment and integration of new partners.
Overview of the Transformation
On October 3, 2024, Omantel, the leading telecommunications provider in Oman, announced the successful completion of a comprehensive digital transformation project in partnership with Optiva, a provider of cloud-native revenue management software. This project involved the migration and upgrade of over 200 products and services to Optiva’s convergent charging engine, hosted on Omantel’s private cloud.
The transformation is designed to enhance the digital customer experience for more than three million users, enabling innovative use cases for both consumer and enterprise segments. The integration of GenAI and 5G technologies plays a crucial role in this advancement.
Benefits of the New System
The new cloud-native convergent charging solution offers several benefits:
Real-Time Rating and Charging: Customers can expect immediate updates and transactions, enhancing satisfaction.
Automation and CI/CD Pipelines: The transition to cloud infrastructure allows for continuous integration and delivery, ensuring rapid access to new features.
Streamlined Partner Integration: Omantel can easily incorporate new digital partners into its service portfolio, driving revenue growth and customer satisfaction.
Statements from Leadership
Samy Al Ghassany, Chief Technology and Digital Officer at Omantel, expressed enthusiasm about the transformation, stating, "Omantel remains focused on delivering innovative services to our customers. This transformation has opened new possibilities for us to explore, thanks to Optiva’s industry expertise and cloud-native architecture."
Robert Stabile, CEO of Optiva, also highlighted the significance of this partnership, saying, "Optiva is proud to support Omantel in its mission to meet all customer communication needs with a simplified and reliable suite of services. Through this cloud transformation, both Omantel and its customers will benefit from cloud-native architecture, GenAI capabilities, and enhanced 5G capacity."
Future Implications
This digital transformation project not only positions Omantel as a leader in the telecommunications sector but also aligns with Oman’s Vision 2040, which aims to enhance the country’s digital infrastructure. By investing in emerging technologies, Omantel is set to provide cutting-edge ICT solutions, including cloud services, AI, and cybersecurity, ensuring a robust digital future for Oman.
In conclusion, the successful completion of this project marks a significant milestone for Omantel and Optiva, paving the way for innovative telecommunications solutions that will benefit consumers and businesses alike.
Sources
Omantel and Optiva Successfully Complete Comprehensive Digital Transformation Project, Yahoo Finance.
Omantel and Optiva Successfully Complete Comprehensive Digital Transformation Project | Financial Post, Financial Post.
[ Omantel and Optiva Successfully Complete Comprehensive Digital Transformation Project
| The Manila Times ](https://www.manilatimes.net/2024/10/03/tmt-newswire/globenewswire/omantel-and-optiva-successfully-complete-comprehensive-digital-transformation-project/1978718), The Manila Times.
[ Omantel and Optiva Successfully Complete Comprehensive Digital Transformation Project
| The Manila Times ](https://www.manilatimes.net/2024/10/03/tmt-newswire/globenewswire/omantel-and-optiva-successfully-complete-comprehensive-digital-transformation-project/1978718), The Manila Times.
Omantel Completes Comprehensive Digital Transformation Project - Telecom Review, Telecom Review.